Human Challenges

Transition Management
When failure is not an option

Human Challenges
People are usually willing to do anything but change

According to the Gartner Group, up to 80% of IT transitioning projects fail to meet their timelines or produce
their desired outcomes. Our experience suggests that the Human factors are often overlooked in technology based projects. They are, however, the underlying key to success - without which no project will flourish. With this in mind, we offer a number of services that allow us to guide, empower or measure your people including providing experienced tactical management resources to assist with the transition management.

People do not naturally facilitate change - either because they are uncertain what needs to be done, or simply refuse to accept the need for change. Our business focused Transition Implementation services are intended to engage people in the process
and ensure that they are both empowered and measured. We engage with you in the capacity that you require at a strategic, tactical or operational level - be it aligning your management to deliver on key result areas, providing skilled management to fill-the-gap while we find the right resource, or performing the required tasks so that your staff can focus on the business of your business.

Examples:

When the ATO could not understand why the transition to their new ePublish environment seemed to be “going in circles” rather than progressing smoothly - they asked us to help them by conducting an Implementation Review. By evaluating the business, human and technology parts of their plan, we identified that while there was a solid business plan and the technology was capable, the human
factor had had little consideration. By establishing working groups and facilitating a number of workshops, we enabled the teams to turn their projects around and get them back on track in a short space of time.

When a construction company faced potential revenue losses in the hundreds of thousands of dollars, resulting from the loss of a key resource in the payroll management area, we stepped in to take over short term tactical management
and assist in knowledge transfer and the documentation
of business rules. By not only filling the gap, but also bringing our expertise to bear, we were able to: avoid the losses, provide a managed outsource solution, reduce the operational cost by 15%, while minimising the operational & key person risks.

Services Include:
Transition Implementation
Management Mentoring/Coaching
Workshop Facilitation
Key Result Area (KRA) Definition
Key Performance Indicator Reviews
Skills Training
Tactical Gap Resourcing

"It is quite self evident that without the skills and resources IDEAS! made available to us and the “anything is possible and if it isn’t, here is an option” resolve, this project would not have succeeded."

David Kennedy
Manager
Knowledge Management
Transurban